Do I need to open an account to make purchases with Dental Access?
Yes. Creating an account with us will allow you to order without having to enter your details each time you shop with us. You can register now, or you can start shopping and create your account before completing your purchase on the cart page.
How do I create an account?
Click on the profile icon in the header and under Account, select the "New Customer" option, or in the Footer of the site under "My Account", "New Customer?" and "Sign Up".
How do I place an order?
Find the items you want and add them to your shopping cart. When you're finished, you can proceed to your cart and complete your purchase. Please review and ensure all information is correct before confirming payment.
I'm unable to add products to my cart.
You can add items as long as they're available. There may be times when the item is in someone else's shopping cart, so the item's status is reflected as "Unavailable."
How do I pay for my orders?
We accept payments via Credit Card through PayPal and via Debit, Credit, Bank Slip and Pix, through the secure Pagar-me platform.
Can I change or cancel my order?
Unfortunately, we can't change or cancel an order once it's been placed, especially after an invoice has been issued or it's been shipped. It's advisable to review your order before finalizing it. However, please contact us to check the order status.
I have a discount coupon, how can I use it?
In the shopping cart, enter the coupon code in the field provided in the "Coupon" section and click "Save" before proceeding to Checkout. At Checkout, if you didn't enter the coupon code in the shopping cart, you can do so in the field provided in the "Discount Code" section. Please ensure all information is correct before confirming your purchase.
How will I know if my order has been confirmed?
After placing your order, you'll receive an email confirming that your order has been processed. Please note that orders will only be shipped once your payment has been approved. Alternatively, you can check your order status in "My Account" if you're a registered user.
When will my order be processed?
Orders approved and paid before 1:00 PM will be processed the same day. Orders approved and paid after 1:00 PM will be processed the next day. Excluding weekends and holidays.
How long will it take for me to receive my order?
Our deliveries are made by the Brazilian Post Office and other carriers. Delivery times are calculated only at checkout, depending on the buyer's region, and delivery times for PAC and SEDEX vary.
NOTE: The Brazilian Post Office maps regions as restricted for home delivery, in which case delivery will only take place at the Post Office in your neighborhood, which may impact the delivery time due to lack of tracking.
How can I track the delivery of my order?
The tracking code is sent by email as soon as the product is shipped. Tracking the merchandise using the tracking code is the customer's responsibility and can be done by entering the code in their customer profile or registration, using the "Order Tracking" button.
How much does shipping cost to my city?
Shipping is calculated based on the weight, volume of the merchandise, zip code, and shipping method (carrier or postal service). Shipping, along with the delivery time, is provided before checkout. For purchases over R$199.00, shipping is free within the Southeast region.
You can simulate shipping costs for each product, but the delivery time will only be available at checkout.
Can I change the delivery address?
PURCHASE NOT COMPLETED: Before completing your purchase, you can change or register a new delivery address in your customer registration or through our customer service center. The new registered address will be available for new purchases at Dental Access.
PURCHASE COMPLETED: For your security, it is not possible to change the delivery address after the purchase is complete.
My order arrived differently than what I purchased, what do I do?
If the order delivered is different from the one purchased, please contact our customer service department through the CONTACT US section in the footer, or via Chat or WhatsApp.
I received a product with a manufacturing defect, what should I do?
We ask that the customer contact us via email: contato@dentalaccess.com.br
Please include in the subject line: FACTORY DEFECT AND YOUR ORDER NUMBER. Please send a photo of the product and the defect in advance. This action must be taken within 90 calendar days from the date of receipt of the merchandise in question, otherwise the warranty will be void. After receiving the corresponding email, we will contact the customer to inform them of the procedure for returning or exchanging the product.
I purchased the wrong size, color, or product.
In this case, you have up to 7 calendar days after receiving your order to exchange or return it without justification, provided the product packaging has not been tampered with (health products). Read our Return and Exchange policy for product return conditions.
I didn't receive my order, what should I do?
Please contact us via WhatsApp, Chat, or email: contato@dentalaccess.com.br to check if your order has been lost. First, check that the address information is correct and use the tracking code to locate your order.
