Do I need to open an account to make purchases with Dental Access?
Yes. Creating an account with us will allow you to place orders without having to enter your details every time you buy from us. You can register now, or you can start shopping and create your account before finalizing your purchase on the shopping cart page.
How do I create an account?
Click on the profile icon in the header and under Account, select the "New Client" option, or in the website footer under "My Account", "New Client?" and "Sign Up".
How do I place an order?
Find the items you want and add them to your shopping cart. When you're finished, you can proceed to your cart and complete your purchase. Please check and make sure all the information is correct before confirming payment.
I'm having trouble adding products to my cart.
You can add items as long as they are available. There may be occasions when an item is in someone else's shopping cart, therefore the item's status is reflected as "Unavailable".
How do I pay for my orders?
We accept payments via credit card through PayPal and via debit, credit, bank slip, and Pix, through the secure Pagar-me platform.
Can I change or cancel my order?
Unfortunately, we cannot change or cancel an order after it has been placed, especially after the invoice has been issued or it has been shipped. It is advisable to check your order before finalizing it. Even so, please contact us to check the order status.
I have a discount coupon, how can I use it?
In your shopping cart, enter the coupon code in the designated field in the "Coupon" section and click "Save" before proceeding to Checkout. If you don't enter the coupon code in your shopping cart at Checkout, you can do so in the designated field in the "Discount Code" section. Make sure all the information is correct before confirming your purchase.
How will I know if my order has been confirmed?
After placing your order, you will receive an email confirming that your order has been processed. However, please note that orders will only be shipped once your payment has been approved. Alternatively, you can check your order status in “My Account” if you are a registered user.
When will my order be processed?
Orders approved and paid for by 1:00 PM will be processed the same day. Orders approved and paid for after 1:00 PM will be processed the following day. Except weekends and holidays.
How long will it take for me to receive my order?
Our deliveries are made by the Post Office and transport companies. Delivery times are calculated only at checkout according to the buyer's region, varying between PAC and SEDEX shipping times.
NOTE: The Brazilian Post Office maps certain regions as restricted for home delivery. In this case, delivery will only occur at the Post Office in your neighborhood, which may impact the delivery time due to lack of tracking information.
How can I track my order delivery?
The tracking code is sent by email as soon as the product is shipped. Tracking the shipment using the tracking code is the customer's responsibility and can be done by entering the code in the customer's profile or account, using the "Order Tracking" button.
What is the shipping cost to my city?
Shipping costs are calculated based on the weight and volume of the merchandise, postal code, and shipping method (carrier or postal service), and are displayed along with the delivery time before order completion at checkout. For purchases over R$199.00, shipping is free to the Southeast region.
You can simulate shipping costs for each product, but the delivery time will only be available at checkout.
Can I change the delivery address?
PURCHASE NOT COMPLETED: Before finalizing your purchase, you can change or register a new delivery address in your customer profile or through our customer service center. The new address will be available for future purchases at Dental Access.
PURCHASE COMPLETED: For your security, it is not possible to change the delivery address after the purchase is finalized.
My order arrived different from what I purchased, what should I do?
If the order delivered is different from the one you purchased, please contact our customer service department through the CONTACT US section located in the footer. Or via Chat or WhatsApp.
I received a product with a factory defect, what should I do?
We request that the client contact us via email: contato@dentalaccess.com.br
Please include in the subject line: FACTORY DEFECT AND YOUR ORDER NUMBER. We request that you send a photo of the product and the defect beforehand. This action must occur within 90 (ninety) calendar days from the date of receipt of the merchandise in question, otherwise the warranty will be void. After receiving the respective email, we will contact the customer to inform them of the procedure for returning or exchanging the product.
I bought the wrong size, color, or product.
In this case, you have up to 7 calendar days after receiving your order to exchange or return it without justification, provided that the product packaging has not been tampered with (for health products). Please read our Return and Exchange policy regarding the conditions for returning the product.
I haven't received my order, what should I do?
Please contact us via WhatsApp, chat, or email: contato@dentalaccess.com.br, so we can check if your order has been lost. But first, please verify that the address information you provided is correct and use the tracking code to locate your order.
