Legal Document
Your Rights When Canceling an Order
Learn how to cancel orders, subscriptions, and pre-orders, and understand your consumer rights.
7 days
cancellation period after receipt (Art. 49 CDC)
100%
of the amount refunded in the same payment method
📌 Customer Service: Mon. to Fri. from 9 AM to 6 PM
How to Request a Cancellation
Customers can request a cancellation at any time before delivery or up to 07 days after receipt, according to Art. 49 of the CDC. Contact us through the channels above.
Order Status
The cancellation procedure varies according to the current status of your order. Identify which applies to your case below:
Still in preparation
Orders Not Yet Dispatched
- Confirm order status via WhatsApp or email
- Formally request cancellation in writing
- Await confirmation from the Dental Access team
- Refund processed in the same payment method
📌 Send an email to contato@dentalaccess.com.br or access Contact Us stating your desire to cancel.
In transit
Orders in Route for Delivery
- Refuse the order upon receipt with the delivery person
- Or contact us via WhatsApp (22) 98846-7337 for return instructions
- Refund will only occur after we receive the merchandise back
- If not refused, we will follow normal exchange or return rules
⚠️ Cancellation is still possible, but the refund will only occur after the merchandise is returned.
Subscriptions and Pre-orders
Subscriptions
- Payment details stored securely; charges per delivery, unless paid in advance
- Some subscriptions may automatically renew at the end of the term
- You can cancel or change your subscription at any time, without penalty
- Order confirmation emails contain links to manage your subscription
Pre-orders
- It is possible to cancel a pre-order that is partially paid and not yet processed
- If already processed, cancellation will not be possible — but you can request a full or partial refund
Reimbursement by Payment Method
The refund will be made in the same payment method used. Under no circumstances will the amount be returned in a different form than the original.
Credit Card
⏱ 2 to 3 subsequent invoices
Chargeback processed by the administrator after cancellation confirmation. Installments: total amount returned to the administrator, who will refund the installments according to their schedule.
⏱ Chargeback period: 2 to 3 subsequent invoices after confirmation of cancellation by Dental Access.
PIX / Transfer
⏱ Up to 2 business days
Refund via PIX after cancellation confirmation and receipt of returned merchandise.
Bank Slip (Boleto Bancário)
⏱ Up to 5 business days
Refund via bank transfer after confirmation and receipt of the returned product.
PayPal
⏱ Immediate after approval
Refund processed directly by PayPal after cancellation confirmation.
