Shipping and Delivery Policy

Legal Document

Delivery Times, Costs, and Conditions

Learn how your orders are shipped, delivery times by region, free shipping, and tracking.

Free shipping on orders over R$ 199* Dispatch within 2 business days Email tracking
2 business days
maximum dispatch time after payment confirmation
R$ 199
minimum value for free shipping in the Southeast Region
30 kg
weight limit for shipping by Correios with free shipping

🚚* Free Shipping — Southeast Region

Purchases from R$ 199.00 and up to 30 kg for RJ, SP, MG and ES have automatic free shipping. The shipping method will be defined by Dental Access (lowest cost), with no possibility of choice by the customer.

How to Calculate Shipping

To check the shipping cost and time, add the desired products to your cart and enter your ZIP code. The cost and time will be calculated automatically. The system will also inform you how much more you need to spend to qualify for free shipping.

📌 The delivery time starts counting after payment approval, not from the order date. You will be notified by email once payment is approved.

Shipping Methods

Free Shipping (Southeast)

Shipping by Correios using the lowest cost method, up to 30 kg. For urgent deliveries, customers can waive free shipping by choosing another available option at checkout (SEDEX, carrier, etc.).

Shipping Paid by Customer

For purchases below R$ 199 or outside the Southeast Region, shipping is calculated based on weight and destination. Options: Correios or partner carriers.

📌 Orders above 30 kg, or fractional orders (multiple daily shipments to the same CPF, CNPJ, or address whose sum exceeds 30 kg) are not eligible for free shipping, regardless of the region.

Delivery Time

The delivery time starts counting one business day after the invoice is issued. Deliveries occur Monday to Friday, from 8 AM to 6 PM. In some ZIP code areas, deliveries may occur on Saturdays during business hours.

The deadline is paused in case of:

  • Recipient's absence
  • Need to confirm recipient's address or name
  • Retention for analysis by competent authorities

All orders are subject to analysis and approval of registration data, which may require additional time for payment confirmation.

Correios Pickup Situations

In some situations, Correios does not deliver to the registered address, and the recipient must pick up the order at the local Correios post office, upon presentation of the tracking code:

  • Situation 1: Addresses without access for Correios vehicles (topography or lack of urban infrastructure), for orders over 10 kg
  • Situation 2: Addresses classified by Correios as high-risk areas (high incidence of cargo theft)
⚠️ In these situations, the paid shipping covers pickup at the indicated Correios post office. Dental Access has no control over Correios' security policy. We recommend choosing a carrier in these cases.

Order Tracking

After dispatch, you will receive a tracking code by email. The code will also be available in your account, under the My Orders tab, after logging in.

To track, enter the code in the Tracking field before or after logging in to the website.

Express Shipping (Urgency)

If you need faster delivery and are already eligible for free shipping, you can opt for express shipping by paying only the difference between PAC (up to 30 kg) and the chosen express shipping method (SEDEX, carrier, etc.).

Contact us before completing your order to calculate the difference and make the additional payment.

⚠️ The information on this page may be changed without prior notice. Also read: Terms of Service, Refund Policy, and Commercial Policy.
* Free shipping valid for orders over R$ 199.00 and up to 30 kg, destined for the Southeast Region (RJ, SP, MG, and ES).
Updated June/2026